Privacy policy

Last Updated: 26 June 2025

At Moda Meadow, operated by Ecom Enhance Ltd, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services. We are committed to transparency and compliance with applicable data protection laws.

1. Who We Are

Moda Meadow is an online retail store operated by:

Ecom Enhance Ltd
Company Number: 13486072
Registered Address: 33 Martin Close, Irby, Birkenhead, Wirral CH61 0HP, UK

2. Information We Collect

We may collect and process the following personal data:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Order and transaction details
  • IP address and device/browser information
  • Communications sent via our contact form or email
  • Website usage data through cookies and analytics tools

3. How We Collect Your Data

Your data is collected when:

  • You place an order on our website
  • You contact us via email or the contact form
  • You subscribe to our newsletter or marketing communications
  • You browse or interact with our website (via cookies and tracking technologies)

4. How We Use Your Data

We use your information to:

  • Process and fulfill orders
  • Communicate order updates and respond to inquiries
  • Provide customer support
  • Improve website functionality and user experience
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations
  • Send marketing communications (with your consent)

5. Sharing Your Data

We do not sell your personal information. However, we may share it with trusted third parties, including:

  • Payment service providers
  • Delivery and logistics partners
  • IT and customer support service providers
  • Legal or regulatory authorities where required by law

All third parties are contractually obligated to protect your data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

7. Legal Bases for Processing (UK & EU Users)

Under data protection laws such as the UK GDPR and EU GDPR, we rely on the following legal bases:

  • Performance of a contract (e.g., fulfilling your order)
  • Compliance with legal obligations
  • Your explicit consent (e.g., for marketing)
  • Legitimate interests (e.g., improving our services)

8. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing activities
  • Withdraw consent at any time
  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or to comply with legal, tax, and accounting requirements. When no longer needed, your data is securely deleted.

10. Data Security

We implement a variety of technical and organizational measures to keep your data secure, including:

  • SSL encryption
  • Secure payment processing
  • Restricted data access and internal safeguards

11. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

Do you have any questions or comments? We are happy to help you! Please contact us using the details below:

Contact Form: Click here
Email: support@modameadow.com
Phone: +44 7451 293155

Company Name: Ecom Enhance Ltd
Company Number: 13486072
Registered Address: 33 Martin Close, Irby, Birkenhead, Wirral CH61 0HP, UK

Customer Service  hours:
Monday to Friday: 9:00 – 17:00

We aim to respond to your questions within 24 working hours.