Shipping policy

Welcome to Modameadow.com! We’re so happy you’ve chosen to shop with us. This Shipping Policy explains everything you need to know about our shipping methods, delivery times, and what to expect when placing an order. We want to make sure your experience is smooth and hassle-free.

1. Shipping Method: Free Shipping

At Modameadow, we’re excited to offer FREE SHIPPING on all orders within the United Kingdom, no minimum purchase required! We’re here to make your shopping experience simple, and that includes fast, free delivery right to your door.

  • Shipping Method: All orders are shipped using our "Free Shipping" option.

2. Order Processing Time

We work hard to process and ship your order as quickly as possible.

  • Processing Time: 1-2 business days.

  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM GMT.

  • Order Cut-Off Time: Orders placed before 5:00 PM (GMT) will be processed the same day. Orders placed after 5:00 PM (GMT) GMT will be processed the next business day.

Once your order is ready to go, we’ll send you a confirmation email with tracking details (if available) so you can keep an eye on your package.

3. Shipping & Delivery Time

After your order is processed, it will be shipped to the address you provided at checkout.

  • Estimated Delivery Time: 3-5 business days, depending on where you are located.

  • Total Delivery Time: 4-7 business days, which includes both processing and shipping time.

Please note: Sometimes delivery might take a bit longer due to things like weather, holidays, or carrier delays.

4. Shipping Locations

We currently ship to the United Kingdom. Unfortunately, we don’t offer international shipping just yet, but we’ll let you know if that changes!

5. Shipping Delays

We always aim to deliver your order on time, but unexpected delays can happen due to:

  • Bad weather

  • Holidays

  • Carrier delays (USPS, UPS, FedEx, etc.)

  • Customs or international delays (if we begin offering international shipping in the future)

If there’s a significant delay with your order, we’ll notify you right away.

6. Tracking Your Order

Once your order ships, we’ll send you an email with your tracking number (if available). Keep in mind:

  • It may take up to 24 hours for tracking information to appear in the carrier’s system.

You can use your tracking number to follow your package’s journey to your doorstep.

7. Order Issues and Address Changes

Please double-check your shipping details at checkout to ensure everything is correct. If you notice a mistake, contact us right away at support@modameadow.com so we can update it before your order ships.

  • Once an order has shipped, we’re unable to change the shipping address.

8. Damaged or Lost Packages

If your package arrives damaged or doesn’t arrive at all, let us know immediately:

  • Email: support@modameadow.com

  • Include your order number and a description of the issue so we can help you faster.

We’ll work with the carrier to resolve the problem and ensure you receive your order in perfect condition.

9. Refunds for Shipping Costs

Since we offer Free Shipping on all orders, shipping costs are not refundable in cases of returns, cancellations, or other issues. However, if there’s a mistake on our end (like sending the wrong or defective item), we’ll make it right at no extra cost to you.

10. Contact Us

If you have any questions about our shipping policies, or if you need further assistance, please feel free to reach out to us. We’re here to help!

  • Email: support@modameadow.com
  • Phone: +44 7451293155
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM GMT.
  • Address: 33 Martin Close, Wirral CH61 0HP, United Kingdom

We hope this Shipping Policy helps clarify our shipping process for you. Thank you for shopping at Modameadow.com! We’re excited to deliver your new favorite pieces.