Terms of service

Last Updated: 26 June 2025

Welcome to Moda Meadow, operated by Ecom Enhance Ltd. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our site, you agree to these terms in full.

1. About Us

This website is owned and operated by:

Company Name: Ecom Enhance Ltd
Company Number: 13486072
Registered Address: 33 Martin Close, Irby, Birkenhead, Wirral CH61 0HP, UK
Store Name: Moda Meadow

2. Use of the Website

You may use this website only for lawful purposes. You must not misuse the website by knowingly introducing viruses, attempting to gain unauthorized access, or using it for fraudulent or harmful activities.

3. Ordering Products

To place an order:

  • Add desired items to your cart and proceed through checkout.
  • You will receive an email confirmation upon successful order placement.
  • A legally binding contract is formed once your order is accepted and processed.

We reserve the right to refuse or cancel any order at our discretion.

4. Prices and Payment

All prices are displayed in GBP (£) and include applicable VAT unless otherwise stated.
We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • UnionPay
  • Shop Pay
  • Google Pay

We are not responsible for delays caused by failed or delayed payments.

5. Shipping and Delivery

  • Cut-off Time: 17:00 GMT, Monday to Friday
  • Processing Time: 1–2 business days
  • Transit Time: 5–7 business days
  • Total Delivery Time: 6–9 business days

Shipping times may vary during high demand periods. We are not responsible for delays caused by courier services or incorrect shipping information.

6. Returns and Refunds

We offer a 30-day return window from the date of delivery. To be eligible:

  • Items must be unused and in original packaging.
  • Return shipping costs are the customer's responsibility unless the item is defective.

Non-returnable items include:

  • Gift cards
  • Final sale or clearance items (if marked)
  • Personal care items, earrings, or intimate apparel (unless defective, for hygiene reasons)

For return instructions, please contact our customer service team.

7. Order Cancellation

You may request cancellation before the order is dispatched. Once shipped, you must follow the standard returns process.

8. Product Descriptions and Availability

We strive for accuracy in all product listings, but we do not guarantee that all descriptions, images, or details are error-free. Product availability is subject to change without notice.

9. User Accounts (if applicable)

If you register for an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. We reserve the right to suspend or terminate accounts for misuse.

10. Intellectual Property

All website content, including text, graphics, images, logos, and trademarks, is the property of Moda Meadow or its licensors. You may not reproduce, distribute, or exploit any content without prior written permission.

11. Third-Party Services

We use trusted third-party providers for services such as payment processing, analytics, and customer experience tools. These providers have their own privacy policies and data protection standards.

12. Limitation of Liability

To the extent permitted by law, Moda Meadow shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from third-party actions or interruptions
  • Delays in order processing or delivery beyond our control

Nothing in these terms limits your statutory consumer rights.

13. Privacy

We take data privacy seriously. Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use your data.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Amendments

We reserve the right to update these Terms at any time. Changes will be effective upon posting. Continued use of the site indicates your acceptance of the revised terms.

16. Contact Information

Do you have any questions or comments? We are happy to help you! Please contact us using the details below:

Contact Form: Click here
Email: support@modameadow.com
Phone: +44 7451 293155

Company Name: Ecom Enhance Ltd
Company Number: 13486072
Registered Address: 33 Martin Close, Irby, Birkenhead, Wirral CH61 0HP, UK

Customer Service hours:
Monday to Friday: 9:00 – 17:00

We aim to respond to your questions within 24 working hours.