Terms of service

Welcome to Modameadow.com! We’re so excited to have you here and explore our online store. We offer high-quality fashion and clothing to help you look and feel amazing. By using our website, https://modameadow.com/ (the "Site"), or making a purchase, you’re agreeing to these Terms of Service ("Terms"). Please take a moment to read them carefully before shopping with us.

If you have any questions, don’t hesitate to reach out at support@modameadow.com.

1. Agreement to Terms

When you access or use the Site, you agree to follow these Terms and our Privacy Policy. If you don’t agree, please don’t use the Site or make any purchases.

We may update these Terms from time to time, and it’s your responsibility to check for changes. If you keep using the Site after any updates, it means you accept the new Terms.

2. Products and Pricing

Product Descriptions

We do our best to ensure that all product details, images, and descriptions on the Site are accurate and up-to-date. However, mistakes can happen. If you spot anything that seems off, let us know at support@modameadow.com.

Pricing

All prices are listed in British pound sterling (GBP). We reserve the right to adjust prices or correct errors at any time, even after you place an order. If there’s a pricing issue with your order, we’ll contact you to confirm whether you want to proceed or cancel.

Sales and Promotions

Sales, discounts, and promotions may have specific terms and are only available for a limited time. Details will be provided when the promotion is live. We can modify or end promotions at any time.

3. Order Processing and Payment

Order Confirmation

After you place an order, you’ll get a confirmation email with the details, including the items you purchased, the price, and your selected shipping method. Double-check this email to make sure everything looks good.

Payment

We accept major credit cards, debit cards, and other payment options listed during checkout. Payments are processed securely. By entering your payment details, you authorize us and our payment processor to complete the transaction.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT) will be processed the same day. Orders placed after 5:00 PM (GMT) will be processed the next business day.

4. Shipping and Delivery

Free Shipping

We offer free shipping on all orders within the United Kingdom. At this time, we do not ship outside the United Kingdom.

Order Processing Time

It usually takes 1-2 business days to process orders. Once shipped, we’ll send you a confirmation email with a tracking number (if available).

Shipping and Delivery Time

Delivery typically takes 3-5 business days after processing. In total, most orders arrive within 4-7 business days.

Shipping Delays

While we work hard to ensure timely delivery, sometimes delays happen due to weather, carrier issues, or other unexpected events. Unfortunately, we can’t be responsible for delays caused by shipping carriers.

5. Returns and Exchanges

We want you to be happy with your purchase! If you’re not satisfied, you can return items within 30 days of receiving them.

Return Policy

  • Items must be unused, unworn, and in their original condition with tags still attached.

  • Return shipping costs are your responsibility unless the item is defective or incorrect.

  • For details on how to return an item, check out our Return and Refund Policy.

Exchanges

We don’t currently offer direct exchanges. If you want a different item, simply return the original and place a new order.

6. Account and Security

Account Registration

Creating an account makes shopping with us easier. When you sign up, you agree to provide accurate, up-to-date information.

Account Security

You’re responsible for keeping your account credentials (like your password) secure. If you think someone else has accessed your account, let us know at support@modameadow.com.

7. Intellectual Property

All content on our Site, including text, images, logos, and designs, belongs to Modameadow.com and is protected by copyright laws. You can’t use, reproduce, or share any of it without our written permission.

8. Limitation of Liability

To the fullest extent allowed by law, Modameadow.com is not responsible for any indirect, incidental, special, or consequential damages that result from:

  • Using our Site;

  • Delays in order processing or delivery;

  • Errors or omissions on the Site.

We work hard to provide a smooth experience, but we can’t guarantee that everything will always work perfectly.

9. Prohibited Activities

When using the Site, you agree not to:

  • Use it for anything illegal or unauthorized;

  • Violate any laws, regulations, or the rights of others;

  • Disrupt or interfere with the Site’s operations;

  • Attempt to gain unauthorized access to our systems or data.

10. Governing Law

These Terms are governed by the laws of the United Kingdom, without regard to conflicts of law.

11. Dispute Resolution

If you have any concerns, we encourage you to contact us first at support@modameadow.com so we can try to resolve the issue. If we can’t resolve it, disputes will be handled through binding arbitration in the United Kingdom.

12. Contact Information

If you have any questions about these Terms of Service or need further assistance, please feel free to reach out to us:

  • Email: support@modameadow.com
  • Phone: +44 7451293155
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM GMT.
  • Address: 33 Martin Close, Wirral CH61 0HP, United Kingdom

Thank you for shopping with Modameadow.com!